We're changing the way we deliver value to online store owners and their users

We're changing the way we deliver value to online store owners and their users.

Every business is a combination of individual team characteristics, internal processes, product mixes, and solutions that aim to satisfy customer needs. This complex "recipe" is constantly changing and developing - with different pace and priorities.

For CloudCart, these priorities have always been clear - creating an innovative, secure and affordable product for thousands of merchants that unlocks the opportunity to create value and positively evolve the environment in which we live.

For the team, the last 6 months were extremely dynamic and productive - we focused our efforts on a complete transformation of the attitude towards partners and customers, redefining the products, and offering and creating a better approach to solving the problems of online merchants using the infrastructure of CloudCart.

What we have achieved?

1. We are introducing a whole new way of working and a mix of solutions for our customers, we call it eCommerce-as-a-service.

What is changing? We are expanding our portfolio of products and services provided through our partner network, with the idea of helping merchants in creating not only the technological foundation for online sales but in building a profitable online business.

2. We reach out and start active work with numerous partners, agencies, and providers of key services for online merchants such as fulfillment, design, digital marketing, and solutions facilitating international growth.

You can see more about our partners network here

3. We focus our technology development on marketing tools that bring in new business and increase efficiency and turnover from existing customers.

Learn more about Marketing Suite here.

4. We improve the overall performance, security, and stability of the platform, as well as the availability of quality and timely customer and technology support.

We realized that many of you, our existing customers, use only a small part of the palette of solutions we have created, even after you have paid for them. The main reason for this is the complexity of the software and insufficient explanation and accessibility.

This limits not only your growth but also the development of CloudCart as an innovative company.

In search of the right formula to present CloudCart's capabilities, we decided to divide our solutions into four tiers that more accurately represent the variety of features and applications for online merchants.

CloudCart Core

At the heart of every successful online store is the core of our technology or CloudCart Core - the basic functions for creating, customizing, and operating a store. Here we include all solutions related to product management and merchandising, checkout process (order basket), payments, order management, shipping, hosting, and security, as well as access to the most important data for store performance.

CC Extended

In the second level of the product, we bring out all the functionalities needed to optimize the processes, grow the business and create effective management for professional online marketers.

Here you will find solutions for ERP integrations, cross-channel sales, fulfillment integrations, a Premium level of technical support, and access to a variety of applications complementing the main functions of the platform.

Marketing Suite

One of our biggest advantages is the set of effective marketing tools that are available to our clients: from a user segmentation system based on artificial intelligence, through integration options with external networks such as Google and Facebook, creation of pop-up messages, email marketing, push notifications, sending SMS and Viber messages, to opportunities to create multichannel (omnichannel) marketing with synchronization of data, actions, and messages between different channels in real-time.

Services

Our new business model implies a focus on various services that we provide to our clients directly or through our partner network - design, programming of custom solutions, creatives and copywriting, digital marketing management, and many others.

With these product tiers, we will improve overall product perception and understanding and provide a greater variety of plans and pricing tiers to meet the needs of a variety of merchants.

In this regard, we also present our new basic plans, which will come into effect gradually for our existing customers and from today for all new companies looking for quality and complete solutions for their business.

Starter Pack

Suitable for micro traders, freelancers and start-up online entrepreneurs looking to validate their ideas and demand for their products.

CC Pro

The plan for professional traders with a working business or ambitions for serious growth and market development.

Unicorn 

The level for large online platforms and companies that want to use the full functionality of CloudCart and numerous integrations with external suppliers and agencies.

All three plans will be offered with various options to add additional functionalities from our portfolio in the form of Ad-on packages and Applications (Applications) from the updated CloudCart App Store.

For our existing customers on long-term contracts, changes will be effective after the end of the contract term with the option to change plans at any time if desired by users.

For our existing monthly subscription customers and customers with contracts expiring in the next three months, we have prepared special offers at the start of long-term contracts with the new plans, where they will be able to take advantage of discounts based on our new loyalty program.

In short - the longer we have worked together, the bigger discount you will be able to use when re-signing your contracts.

In order to help merchants migrate to CC or start a new business, we have also created new plans with no upfront costs for migration, setup, and customization of online stores. These plans are only available after a meeting with our sales team and a minimum contract term of 2 years.

Creating fair pricing packages and plans that will enable both the development of our customers and CloudCart as a technology leader is the basis of our long-term partnership and the prosperity of the sector in the country.

Our team is available for any questions and suggestions.

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Nikolay Iliev /Executive Director/

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